Shipping policy

SHIPPING AREAS

We currently only ship to the following countries and regions: Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Portugal, Sweden, Singapore, United States, Mexico and Greece.

HOW MUCH IS SHIPPING?

Standard Shipping:

Processing time: 1-3 business days

Delivery time: 6-9 business days

Free shipping on orders over $59

Standard Shipping $7.99 (United States, United Kingdom, Portugal, Norway, Canada, Belgium, Germany, Spain, Italy, Poland, Netherlands, France, Australia, Mexico.)

Other Countries $9.99

HOW LONG DOES IT TAKE TO RECEIVE MY PRODUCT?

All of our products are made-to-order. This means that once you place your order, we personally embroider each item one at a time to ensure the highest quality.

Orders enter production once payment is confirmed.

The estimated delivery date consists of: Processing Time + Shipping Time.

Standard Shipping: Approximately 7-12 business days

Please note:

Any applicable taxes or duties are the customer's responsibility.

Shipping times may be affected by public holidays, severe weather conditions, and delays with international carriers.

HOW WILL I KNOW MY ORDER HAS SHIPPED?

Once your order ships, you will receive a confirmation email containing a tracking link, allowing you to follow your package every step of the way. Please allow 5-7 business days for the carrier to scan your package into their system.

If you check the tracking link and no information is available, this means the carrier has not yet processed your parcel. Tracking details will appear once the parcel is scanned into their system.

If your order has not arrived by the estimated delivery date, please contact us, and we will assist you.

Additional Notes:

If your personalized product requires remaking, your order may be delayed. We only ship items that pass our strict quality inspection, ensuring you receive a perfect gift.

Incorrect Address:
Please ensure you provide the correct shipping address during checkout. If we detect missing or incorrect information, we may need to contact you for updates, which can delay your order.

We are not responsible if an order is delivered to the wrong address due to customer error or is returned to sender. Before contacting customer support, please verify the shipping address you provided.

For orders returned due to an incorrect address, a re-shipping fee will be required to resend your order.

If you contact the final carrier after your order has left our warehouse and request a forwarding or redirection of your parcel, we cannot be held responsible for any loss, theft, or damage that may occur.

For any other questions, please contact us here or send an email to service@LoveStitchery.com. You will receive a reply within 24 hours.